What type of information do we collect?
We collect information such as names, email addresses, and phone numbers. This information is needed to contact you, process your order, and mail to your door. The option exists to store your credit and/or debit card information on our website, however payments are currently processed externally from our site, so that feature is unused.
How do we collect information?
We collect your information when you submit to our forms on the ‘Contact Us‘ and ‘Wholesale‘ pages. These forms ask for the information specified in the section above.
Why do we collect information?
As specified above, we collect this information in order to contact you, process your order, and mail to your door. We respect your data privacy, therefore we only collect the bare minimum amount of data needed to fulfil our duties to you.
How do we communicate with our site visitors?
We may contact you via email or text message to notify you regarding processing payments, shipping information, upcoming promotions, to resolve a dispute, etc. For your convenience, we will keep this communication to the bare minimum effective level.
Our site employs cookies that are standard with websites, as well as cookies. The cookies used are for tracking a visitor’s session, security, and identifying site members as being logged in. The Web-Stat cookies are used for collecting site statistics, such as unique visitors per day. It is a commonly-used method for us to gauge traffic on our website. Web-Stat collects the following information from each visitor: time visited, visitor location, visitor IP, operating system, and browser. These statistics are not shared to a third party, they stay between Melt and Web-Stat. This information is separate from you personal information we collect, which is mentioned above. This information is not tied to any person in particular, it provides vague statistics.
How can you withdraw your consent?
If you no longer want us to process your data, or if you want to delete you profile, please email us at email@example.com. We would be more than happy to accommodate your wishes.
If you are unclear about anything at all, we invite you to direct your questions to click this link and submit your questions: ‘Contact Us‘. We check our emails regularly and will get back to you just as soon as we can.